Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. Most messages we get are about payout speeds, wagering terms or a withdrawal that has stalled at a casino not on GamStop — so the sections below explain where we can add something useful and where you need to go to the operator or an independent body instead.
How to reach the editorial team
Email is the only channel we run. We do not operate a telephone line, a live chat window or social media support accounts, and any account claiming to be us elsewhere is not us.
- General and editorial enquiries: [email protected]
- Corrections and factual disputes: [email protected]
- Commercial and partnership enquiries: [email protected]
We aim to reply within two working days. Corrections that affect a live ranking or a stated bonus term get looked at first. A one-line message saying "the bonus is wrong" is hard to act on; a message naming the casino, the page you were reading, the term as we published it and the term as you saw it can usually be checked the same day.
Commercial disclosure, stated plainly
Some of the casino links on this site are commercial. If you follow one and open an account, the publisher may receive a commission from the operator. That arrangement pays for the research, and it has no bearing on rank order, editorial rating or what we say about an operator's weaknesses. Casinos cannot buy a position, cannot buy a higher score and cannot have a criticism removed. If you believe a write-up reads as though they did, that is exactly the sort of message the corrections address exists for.
Questions we get most, and what we can do about them
| What you are writing about | Can we help? |
|---|---|
| A bonus term on our page looks wrong or out of date | Yes — we re-check against the operator's current terms and amend or date-stamp the page |
| How wagering, cashout caps or max bonus bets work | Yes — we can explain the mechanics in general terms |
| A withdrawal is being held at a casino | Partly — we can explain the usual KYC and source-of-funds process, but we have no access to your account and cannot intervene |
| You want your account closed or a deposit refunded | No — only the operator can do that; we are a publisher, not a casino |
| You want to be removed from a casino's marketing | No — contact the operator's support team directly |
| You want help stopping gambling | We will point you to the support organisations listed further down |
What our research actually covers before you write in
Knowing what sits behind a page often answers the question on its own. Our reviews and the ranked list of casinos not on GamStop are built from published information: operator terms and conditions, licence pages, cashier documentation and public ownership details. We research and verify; we do not deposit, play or withdraw, so nothing on this site is a tested payout time. Advertised processing windows are reported as advertised, not as measured.
Payout and payment questions
The single biggest source of reader email is money in and money out, so here is the shape of it. Minimum deposits at the operators we cover typically start around £10 to £20, and the practical routes for a British customer are debit card, bank transfer, e-wallets and, at some sites, cryptocurrency. PayPal is rarely available at offshore casinos — check the cashier before you rely on it rather than assuming. If an account is denominated in euros or dollars rather than GBP, your bank or card issuer may apply a conversion charge on both the deposit and the payout, and that cost is easy to overlook when a headline offer is quoted in a foreign currency.
On the way out, e-wallet withdrawals are usually the quickest once approved, card returns slower, bank transfers slower again, and crypto variable depending on network conditions. Almost every operator applies a weekly or monthly withdrawal ceiling, and some cap what a bonus can ever pay out regardless of the balance on screen. Nothing is released until identity verification is complete, and larger or irregular sums can also trigger source-of-funds checks — bank statements, payslips, proof of where the money came from. That is normal practice, not an accusation, but it does add days. We cannot accelerate it and neither can any third party writing on your behalf.
Bonus questions
The offers shown on our ranked pages are the operators' own advertising, reproduced so you can compare them, and they change without notice. Read the live terms before depositing. The conditions that decide whether a headline figure means anything are the wagering multiple, which games contribute to it and at what rate, the maximum stake allowed while a bonus is active, the expiry date and any cap on what you can withdraw from bonus winnings.
Three of the offers we list often enough to attract questions:
- Betmica — rated 10.0, the top-ranked entry on our list, and the one readers ask about most because of the size of the advertised welcome offer: 570% up to £5,700 plus 270 free spins, for new accounts only and subject to the operator's minimum deposit, wagering and game-contribution rules. The limitation worth stating: a percentage that large is matched to a deposit you are unlikely to make, so the realistic bonus is a fraction of the headline, and the wagering attached to a multi-thousand-pound credit is correspondingly heavy.
- Kikibet — rated 9.8, advertising 350% up to £5,555 with 300 free spins. A lower multiplier than Betmica with a broadly similar ceiling, which some readers find easier to clear. Same caveat applies: new players only, and free spins are usually restricted to named slots with their own wagering and any win capped.
- Betninja — rated 9.8, with a flat £1,000 bonus and 100 free spins for all new players. It appears here because the offer is quoted in pounds as a straight amount rather than a percentage, which makes it simpler to judge. The trade-off is a smaller free-spin allocation and, as with every entry, a bonus balance that is subject to the operator's own cashout limit.
Others on the list — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — carry ratings from 9.6 to 9.8 and advertise their own packages, several quoted in euros or dollars. Where an offer is not in GBP, factor conversion into what you are actually receiving. Our editorial ratings are our own judgement, not customer review scores.
Questions about games and sports
Readers also write asking what is actually available. The operators we cover run slots as the bulk of the library, including progressive jackpot titles, alongside table games — blackjack, roulette, baccarat — and live dealer rooms streamed with human croupiers. Return to player and volatility vary by title and are published by the software provider, not by us. Most libraries are playable in a mobile browser. Several of these brands also run a sportsbook beside the casino, usually on a shared wallet, offering pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets typically tied to minimum qualifying odds such as 1.80 or 2.00 in decimal terms. Sportsbook terms are separate from casino bonus terms and we treat them as such. If you have a question about a specific product area, say which one — it helps us answer precisely.
Regulation, eligibility and the limits of what we can do
You must be 18 or over to gamble. The casinos discussed on this site are not licensed by the UK Gambling Commission; they hold overseas licences, Curaçao being the most common. That distinction matters when you contact us, because it decides who can help you. A UKGC-licensed operator is bound by Great Britain's rules — including mandatory participation in GAMSTOP, the national self-exclusion scheme covering online gambling operators licensed in Great Britain — and its disputes route to a UKGC-approved alternative dispute resolution provider. An offshore operator does not sit under that framework. Its complaints procedure is the one written in its own terms, and escalation goes to its own regulator, if that regulator accepts player complaints at all.
Accepting British customers is not the same as being authorised to serve them. We say so on every relevant page, and we will not describe any operator as completely safe or guarantee that a withdrawal will be paid. If you are pursuing a withdrawal dispute, the practical order is: the operator's support team in writing, then its formal complaints process, then its licensing authority. Keep copies of everything. We can explain the steps; we cannot take them for you, and we cannot compel an operator to do anything.
If gambling has stopped being enjoyable
If you are writing to us because things have got out of hand, please do not wait on our reply. GAMSTOP lets you self-exclude from online operators licensed in Great Britain for six months, one year or five years, and the exclusion cannot be lifted early. Because it does not reach offshore sites, many people pair it with gambling blocking software on their phone and computer, and with deposit or loss limits set at account level where an operator offers them. Your bank may also be able to block gambling transactions on your card.
GamCare runs the National Gambling Helpline, free and open around the clock on 0808 8020 133, with live chat through its website. There is no cost, no obligation and no need to have your situation figured out before you call. We will always point you there rather than trying to advise you ourselves.
Before you send your message
- Name the casino and, if relevant, the page on thin-ghost.org you were reading.
- Quote the exact wording you are querying — a bonus term, a payout time, a rating.
- Tell us what outcome you are after: a correction, an explanation, or a pointer to the right organisation.
- Leave out account numbers, card details, passwords and full identity documents. We never need them, and we will not ask.
Everything we publish is fact-checked against operator sources on the date shown on the page — this one was last verified on 23 September 2026 by Arthur Bramwell. Terms move faster than any publishing schedule, so if you spot a gap between what we say and what the cashier says, tell us. Reader corrections are the fastest way this site stays accurate, and they are read by a person, not filed by a bot.